We have a $200.00 minimum order requirement.
Most of our items are packed in cases of twelve pieces. We recommend ordering in full case quantities to avoid issues that may arise during shipping. Larger or more bulky items are packed in cases of two or four pieces per case. Gift sets are packed in cases of six sets per case.
We do not have a minimum order quantity per item, however; we suggest that all items are ordered in full case quantities (you can mix teams within each case).
All freight prices are F.O.B. Great American Products, New Braunfels, Texas 78130. We offer all UPS and FedEx shipping methods. We can also arrange LTL truck shipments for larger orders.
Yes we can. Purchase orders must indicate whether or not the items require UPC labels and retail pricing.
We strive to ship all orders within 7-10 business days. During “Peak Season” lead times may extend beyond that.
Backorders will be generated for any unshipped item(s) that were originally ordered in a quantity of six pieces or greater. If the backorder is less than six pieces it will be cancelled.
We ask that damages be reported within five business days of the order delivery. Contact your sales rep or anyone on our customer service staff to report damages.
In order to preserve the high-quality luster of our drinkware items, we recommend hand washing only.
Because most of our items are decorated with high-quality metal logos, you cannot heat them in the microwave.
We firmly stand behind all of our products 100%. If there is ever an issue, please contact your sales rep or anyone on our customer service staff.